Privacy Policy

Effective Date: [Insert Date]

SKG Training Services (a division of SKG Consulting Services Pty Ltd) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our online learning platform, content, and services.

1. What Information We Collect

We may collect personal and usage-related information including but not limited to:

• Full name, email address, and contact details

• Course enrolment history and progress tracking

• Billing and payment details (via secure third-party processors)

• Survey responses, quiz scores, and other training interactions

• Device information, IP address, browser type, and usage analytics

2. How We Use Your Information

Your information is used to:

• Create and manage your SKG Training account

• Deliver online courses and monitor learning outcomes

• Provide transaction support, receipts, and account notifications

• Respond to customer service queries and technical issues

• Improve our content offerings, features, and learner experience

• Comply with applicable laws, regulations, and training record requirements

You may also receive email communications relating to training updates, compliance reminders, or new offerings relevant to your enrolled services. You may unsubscribe at any time.

3. Disclosure of Information

We do not sell or trade your personal data. Your information may be shared only in the following circumstances:

• Platform Services: With third-party providers (e.g. Thinkific, Stripe) to enable access to our training portal, payment processing, or course functionality

• Legal Requirements: If required by law, regulation, subpoena, or court order

• Business Operations: Internally with SKG Consulting Services team members for training support or reporting—only when relevant and necessary

All third parties are required to maintain data confidentiality and handle your information in accordance with privacy laws.

4. Data Storage & Security

All user data is securely stored using industry-standard safeguards via Thinkific’s cloud infrastructure and payment platforms. SKG takes reasonable steps to:

• Protect data from unauthorised access, disclosure, or misuse

• Use SSL encryption and PCI-compliant systems for transactions

• Retain records only for as long as necessary to provide services or comply with legal requirements

5. Access and Correction

You have the right to access or correct your personal data held by SKG Training Services. To make a request:

• Email us at [email protected]

• Include your full name and details of the information you wish to access or update

• We will respond within a reasonable timeframe, generally within 10 business days

6. Cookies and Analytics

SKG Training Services uses cookies and analytics tools to enhance your learning experience and monitor site performance. These may:

• Recognise returning users

• Customise content delivery

• Track engagement and navigation behaviour

You may disable cookies in your browser settings. However, this may limit some features of the site.

7. Third-Party Services and Links

Our courses may integrate with external tools or platforms (e.g., Zoom, Stripe, LinkedIn). Once you leave our training platform or engage with a third-party tool, their privacy policies will apply. We encourage you to review the privacy terms of any external site you visit.

8. Changes to This Privacy Policy

This policy may be updated from time to time. Updates will be published on our website, and continued use of our platform indicates your acceptance of any changes. We recommend reviewing this policy periodically.

9. Contact Us

If you have any questions, complaints, or requests regarding your privacy:

SKG Training Services
Email: [email protected]
Website: www.skgconsulting.com.au